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New customer survey enables a better dialogue and faster measures

AF Bostäder’s vision is to be Sweden’s best student housing company. The organisation has a strong customer focus, and customer surveys, with questions covering areas such as housing, security and sustainability, form the basis for continuous initiatives regarding housing quality.

The company’s previous survey was sent out once per year to a selection of customers. The new one – Nöjd Studbo Live – is sent out ten times per year, which enables a better dialogue and faster measures. AF Bostäder strives for a response rate that is as high as possible and encourages tenants to take part by, among other things, linking a lottery for a rent-free month to each round of the survey.

The responses from Nöjd Studbo Live are analysed for each housing area and division. All comments are reviewed carefully and there is personal feedback in most cases. Most student housing companies in Sweden use Nöjd Studbo Live, which provides possibilities to compare with other actors.


Latest update June 9, 2023

A student in front of her computer with her head in her hands
For the students' best

Stronger procedures in place when students’ feel bad

Over half of Sweden’s students are affected by some kind of mental health problem. For this reason, AF Bostäder works actively on social sustainability issues with initiatives such as the Help information project. For increased security, the company has now produced detailed flow charts for occasions when a student feels bad.

Two students take a selfie with their phone
For the students' best

Students involved in new strategy for social media

AF Bostäder has launched a new communication strategy for channels such as Instagram, TikTok and LinkedIn. Students have given their input and contribute to the content.

A magnolia tree in front of the university buildning in Lund
For the students' best

Study in Lund and a bright future awaits

Lund University is one of the world’s most distinguished higher education institutions. In Lund’s historical surroundings there is world-leading education and research, the best possible student life and the opportunity to obtain affordable, pleasant and long-term sustainable housing with almost no waiting time. Welcome to Lund University, Studentlund and AF Bostäder – here, a bright future awaits.

Two caretakers next to a small, pink camper van
For the students' best

With the student’s best interests in mind

A win in the customer survey Nöjd Studbo Live 2023, a nomination for Star of the Year and the best grade in Sweden regarding fault reports. AF Bostäder continues its tradition of garnering good reviews, due to goal-driven management, action plans, frequent communication with the students and an organisation in which everyone has the customers’ best interests in mind.

Around 10 people walk in the woods with their back turned to the camera.
For the students' best

Hiking excursion in beautiful countryside

AF Bostäder’s initiatives for health, wellbeing and a sense of community include elements such as sports events and social activities. This year we introduced a hiking excursion – a tradition in the making.

Four students play garden Yatzy in the courtyard of Sparta
For the students' best

Activity boxes increase the fun factor

Getting to know your neighbours and meeting new friends is crucial for students’ enjoyment and wellbeing. AF Bostäder is providing inspiration with new activity boxes.

A man sits in a sofa with a laptop
For the students' best

New IT functions enable better customer service

Thanks to two new IT functions, it has become easier to book pre-move-out inspections and simpler to see how many apartments and rooms are available for new students at the start of semesters.

A group of people running in orange t-shirts. Some are dressed up like a bunny
For the students' best

Ready, steady, exercise!

It is well-known that we feel better in mind and body when we exercise. That is why in recent years, AF Bostäder has invited its tenants to take part in activities such as fun runs and league games in various sports, in cooperation with LUGI Motion. The interest from students is considerable and the atmosphere is great. Exercising is not only beneficial, but also very enjoyable.

Hand and a computer keyboard
For the students' best

Fewer customers affected by consequences of debt collection

Customers with several debt collection demands regarding rent may, among other things, lose their queue time. AF Bostäder has therefore launched a new service that has reduced the number of consequences resulting from debt collection cases.

Keys
For the students' best

New locks provide feeling of security at home

Everyone living at AF Bostäder is to feel secure in their home. That is why the company continuously maintains everything from outdoor environments, lighting and stairwells – to locks for housing.

Two students talkning in a corridor  kitchen
For the students' best

New study on housing environment and mental health

Mental health problems are becoming more common and students are a particularly vulnerable group. Therefore, AF Bostäder wants to find out more about how student housing can affect health, and whether students can feel better depending on how they choose to live. The company has allowed two students on the psychology programme to examine the links between housing environment and mental health.

Two students walking at Ulrikedal
For the students' best

Despite cost increases, new rents are in line with previous years

Preparations for the year’s rent negotiations were characterised by considerable uncertainty due to the economic climate. Although AF Bostäder has been affected by costs that are no longer in relation to revenue, the company has been able to ensure that rents rose by only 2% from 1 January 2023 (1.9% 2022).

A truck with banners and people
For the students' best

Follow our policy: Go to the carnival!

As the students’ own housing company, AF Bostäder has a considerable responsibility to prudently manage its funds. In general, the company is restrained concerning sponsorship, but sees a great value in supporting the activities in student life and the Lund Carnival in particular. The sense of community in Lund’s student life is unique in Sweden, and the investments help to strengthen Lund as a university city.

One of AF Bostäder's small electric cars are driving by on a small road surrounded by trees and grass.
For the students' best

Caretakers focus on wellbeing and security

AF Bostäder’s caretakers have a broad job description with responsibility for everything from ongoing maintenance, repairs and inspections to taking care of outdoor environments. But the most enjoyable – and most important – is the social responsibility. Caretakers at AF Bostäder are to promote social sustainability, help the students settle in and contribute to wellbeing and security in the housing area.

A postman leaving a brown package in one of the slots in a postbox.
For the students' best

Outdoor gym and parcel drop boxes broaden range of services

AF Bostäder constantly looks for solutions to improve the housing experience and the range of services for tenants. Through cooperation with various partners, the company can find good ideas for services that suit the students. It is a customer group with certain specific conditions and interests – they work from home and rarely use a car.

For the students' best

Wishlist became fine outdoor environment

When the outdoor environment at Ulrikedal was to be revamped, the students were invited to express their wishes – with fantastic results! Ulrikedal has become a verdant place for games, sport and socialising.

For the students' best

Continued initiatives for mental health

An increasing number of students are affected by mental health problems. AF Bostäder has run the Help information project since 2019 to help more people get the right support. The initiatives continued in 2021 with education, lectures and film production, as well as preventive leisure activities, which have rapidly become popular.

A picture of the buildning AF Borgen with
For the students' best

Sponsorship with an emphasis on student life

As the students’ own housing company, AF Bostäder has a great responsibility to carefully manage the foundation’s funds. In general, the company is restrained regarding sponsorship, but contributes every year to events and activities that are significant for student life.