New IT functions enable better customer service

Over half of Sweden’s students are affected by some kind of mental health problem. For this reason, AF Bostäder works actively on social sustainability issues with initiatives such as the Help information project. For increased security, the company has now produced detailed flow charts for occasions when a student feels bad.

AF Bostäder has launched a new communication strategy for channels such as Instagram, TikTok and LinkedIn. Students have given their input and contribute to the content.

Lund University is one of the world’s most distinguished higher education institutions. In Lund’s historical surroundings there is world-leading education and research, the best possible student life and the opportunity to obtain affordable, pleasant and long-term sustainable housing with almost no waiting time. Welcome to Lund University, Studentlund and AF Bostäder – here, a bright future awaits.

A win in the customer survey Nöjd Studbo Live 2023, a nomination for Star of the Year and the best grade in Sweden regarding fault reports. AF Bostäder continues its tradition of garnering good reviews, due to goal-driven management, action plans, frequent communication with the students and an organisation in which everyone has the customers’ best interests in mind.

AF Bostäder’s initiatives for health, wellbeing and a sense of community include elements such as sports events and social activities. This year we introduced a hiking excursion – a tradition in the making.

Getting to know your neighbours and meeting new friends is crucial for students’ enjoyment and wellbeing. AF Bostäder is providing inspiration with new activity boxes.

It is well-known that we feel better in mind and body when we exercise. That is why in recent years, AF Bostäder has invited its tenants to take part in activities such as fun runs and league games in various sports, in cooperation with LUGI Motion. The interest from students is considerable and the atmosphere is great. Exercising is not only beneficial, but also very enjoyable.

Customers with several debt collection demands regarding rent may, among other things, lose their queue time. AF Bostäder has therefore launched a new service that has reduced the number of consequences resulting from debt collection cases.

Everyone living at AF Bostäder is to feel secure in their home. That is why the company continuously maintains everything from outdoor environments, lighting and stairwells – to locks for housing.

Mental health problems are becoming more common and students are a particularly vulnerable group. Therefore, AF Bostäder wants to find out more about how student housing can affect health, and whether students can feel better depending on how they choose to live. The company has allowed two students on the psychology programme to examine the links between housing environment and mental health.

AF Bostäder’s vision is to be Sweden’s best student housing company. The organisation has a strong customer focus, and customer surveys, with questions covering areas such as housing, security and sustainability, form the basis for continuous initiatives regarding housing quality.

Preparations for the year’s rent negotiations were characterised by considerable uncertainty due to the economic climate. Although AF Bostäder has been affected by costs that are no longer in relation to revenue, the company has been able to ensure that rents rose by only 2% from 1 January 2023 (1.9% 2022).

As the students’ own housing company, AF Bostäder has a considerable responsibility to prudently manage its funds. In general, the company is restrained concerning sponsorship, but sees a great value in supporting the activities in student life and the Lund Carnival in particular. The sense of community in Lund’s student life is unique in Sweden, and the investments help to strengthen Lund as a university city.

AF Bostäder’s caretakers have a broad job description with responsibility for everything from ongoing maintenance, repairs and inspections to taking care of outdoor environments. But the most enjoyable – and most important – is the social responsibility. Caretakers at AF Bostäder are to promote social sustainability, help the students settle in and contribute to wellbeing and security in the housing area.

AF Bostäder constantly looks for solutions to improve the housing experience and the range of services for tenants. Through cooperation with various partners, the company can find good ideas for services that suit the students. It is a customer group with certain specific conditions and interests – they work from home and rarely use a car.

When the outdoor environment at Ulrikedal was to be revamped, the students were invited to express their wishes – with fantastic results! Ulrikedal has become a verdant place for games, sport and socialising.

An increasing number of students are affected by mental health problems. AF Bostäder has run the Help information project since 2019 to help more people get the right support. The initiatives continued in 2021 with education, lectures and film production, as well as preventive leisure activities, which have rapidly become popular.

As the students’ own housing company, AF Bostäder has a great responsibility to carefully manage the foundation’s funds. In general, the company is restrained regarding sponsorship, but contributes every year to events and activities that are significant for student life.